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FAQs

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FAQs

Ordering

Simply browse our collection, select your preferred jewellery, add it to your cart, and proceed to checkout by entering your delivery and payment details.

Creating an account helps you track orders and manage your details easily, but you may also place an order as a guest if available.

Orders can only be modified or cancelled before they are processed or dispatched. Once shipped, changes are not possible.

Payments & Pricing

We accept secure online payments via credit cards, debit cards, UPI, net banking, and other supported payment gateways.

The final price, including applicable taxes and shipping charges, is displayed during checkout before payment confirmation.

No. All applicable charges are clearly shown before you place your order.

Shipping & Delivery

Delivery timelines depend on your location and shipping method. Estimated delivery dates are shared during checkout.

Yes, we deliver across India to all serviceable locations.

International shipping is available to selected countries, subject to customs regulations and delivery feasibility.

Returns & Refunds

Returns are accepted as per our Returns & Refund Policy, provided the product is unused, unworn, and in original condition.

Once the returned product is inspected and approved, refunds are processed to the original payment method within the standard processing period.

Yes. All jewellery sold by K. Madhu Jewellers is genuine and quality-checked before dispatch.
Product images are for reference purposes. Minor variations may occur due to lighting, photography, or screen settings.
Product descriptions mention usage suitability. For best care and longevity, we recommend following jewellery care instructions.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.

Account & Support

Once your order is shipped, tracking details are shared via email or SMS.

Click on “Forgot Password” on the login page and follow the instructions to reset your password securely.

You can reach us through the Contact Us page on our website for any queries or assistance.

Privacy & Security

Yes. We use secure systems and trusted service providers to protect your personal and payment information.

No. All payments are processed securely through third-party payment gateways.

International shipping is available to selected countries, subject to customs regulations and delivery feasibility.

Privacy & Security

If your question isn’t covered here, feel free to reach out to us through our Contact Us page. Our team will be happy to assist you.

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