Shipping Policy
At K. Madhu Jewellers, we aim to ensure that your jewellery reaches you safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping methods, and related information for domestic and international orders.
1. Order Processing Time
- All orders are processed within 1–3 business daysafter payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Customised or made-to-order jewellery may require additional processing time, which will be communicated at the time of purchase.
2. Shipping Locations
Domestic Shipping
We offer shipping across India to all serviceable locations.
International Shipping
International shipping is available to selected countries, subject to customs regulations, import duties, and local laws of the destination country.
3. Estimated Delivery Timelines
Delivery timelines may vary based on location, courier partner, and shipping method selected:
- Domestic orders:Typically delivered within 3–7 business days after dispatch
- International orders:Delivery timelines may range from 7–14 business days or longer, depending on destination and customs clearance
Please note that these are estimated timelines and not guaranteed delivery dates.
4. Shipping Methods
We offer the following shipping options:
- Standard Shipping:Reliable delivery with standard transit time
- Express Shipping:Faster delivery option for select locations (subject to availability)
Shipping method availability and charges are displayed during checkout.
5. Courier Partners & Tracking
- We work with reliable and reputed courier partnersto ensure safe delivery.
- Once your order is shipped, tracking details will be shared via email or SMS.
- Customers can track their shipment using the provided tracking link.
6. Shipping Charges
- Shipping charges vary based on delivery location, order value, and shipping method.
- Applicable charges, if any, are clearly displayed at checkout before order confirmation.
For international orders, customs duties, taxes, or import charges (if applicable) are the responsibility of the customer.
7. Address Accuracy
- Customers must provide accurate and complete shipping details while placing an order.
- Madhu Jewellers is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Additional charges may apply for re-shipping in such cases.
8. Delivery Delays & Unforeseen Circumstances
Delivery may be delayed due to factors beyond our control, including but not limited to:
- Weather conditions
- Logistics disruptions
- Customs clearance delays
- Government regulations or restrictions
We appreciate your patience in such situations.
9. Failed or Returned Deliveries
If an order is returned due to:
- Multiple failed delivery attempts
- Incorrect address details
- Refusal to accept the package
The customer may be required to bear additional shipping costs for re-dispatch.
10. Packaging & Insurance
- All jewellery is carefully packaged to ensure safe transit.
- Orders may be insured during transit, depending on shipping method and destination.
11. Contact Us
For any questions regarding shipping or delivery, please reach out to us via the Contact Us page on our website. Our team will be happy to assist you.